At Diversion, we offer customers 14 days to return an item.
We will NOT accept the following:
- Goods damaged after delivery.
- Goods that have been unboxed, and used.
- Goods that have had parts / installation tape removed
NOTICE: Products returned by a customer by choice, due to change of mind, or returned due to placing an incorrect order will not be covered for return postage.
Products that are returned damaged, eg. Scuffed, dented, scratched or tampered with will NOT be eligible for refund. Items must be returned in the condition posted in.
Received A Faulty Or Damaged Item?
If you receive an items that appears to be damaged, or faulty, we ask that you contact us as soon as possible, via message, or email. We also ask that the product is not fitted to the vehicle, to ensure your eligibility to return the item. Once an item is used, it will no longer be returnable.
If a product is claimed to be faulty, but no fault is found when tested, the cost of return postage will not be covered.
Faulty or damaged products must be reported to a member of our team within 30 days of purchase to be eligible for a replacement / return.
If you have an issue with an item, or wish to speak to one of our staff with regards to fitting, please visit the 'Contact Us' section. Please do not use the item, as if you use the item it will not be eligible for return.
Carbon Fibre Goods
Whilst we provide fantastic carbon fibre goods, we do not offer warranty with these parts. Therefore, we need you to play your part too. A property to Carbon fibre is that it generally deteriorates at a higher rate than a normal plastic piece, and we would recommend PH neutral products when cleaning.
Exposure to intense heat may cause the carbon fibre to warp, and this will not be eligible for return or replacement.
Once an item has been installed to your vehicle, we cannot accept a return for this item.